Refund Policy

If the item unfortunately does not suit you, the first step is to write to us at gwladysdauly.artiste@gmail.com so that we can find a solution together.

To receive a refund, the item must be returned in perfect condition (i.e., in its original condition) and in its original packaging. If these two conditions are met, no refund will be possible.

Shipping costs will be your responsibility, and the shipment must be tracked. We reserve the right to request proof of postal deposit in the event of a dispute. The item must arrive intact, otherwise a refund will not be issued. Please protect your shipments well (all recyclable protective materials will be recycled, we promise).

In the case of a defective item, please notify us by email at gwladysdauly.artiste@gmail.com with images illustrating your comments, we will offer you several solutions (return, replacement, refund).